How To Use HUB Healthcare To Replace Faxing


Transitioning from traditional faxing to more efficient digital solutions is essential in modern healthcare. HUB Healthcare offers a secure platform for sending direct and group messages, including document sharing, which can effectively replace outdated faxing methods.

Fax machines in healthcare pose several challenges. Firstly, they can compromise patient confidentiality due to potential misdirected faxes. Secondly, faxes may suffer from poor image quality, making crucial medical information difficult to read or interpret. Thirdly, fax machines are often inefficient, requiring manual handling of documents, which is time-consuming and prone to human error. This traditional method also lacks the ability to easily track and confirm the receipt of sensitive medical information. Consequently, these issues can lead to delays in patient care and may even result in medical errors, highlighting the need for more secure and efficient digital communication solutions like HUB Healthcare.

HUB Healthcare

Step-by-Step Guide to Using HUB for Messaging

Step 1: Access Messaging

Action: Click on the message icon in HUB Healthcare’s top navigation bar or sidebar to open the messaging feature.

Step 2: Choose Message Type

Action: Select ‘DIRECT’ for individual messages or ‘GROUPS’ for group messaging.

Step 3: Select Recipient(s)

Action: Choose the user or group as your message recipient by searching for their name or selecting from a list.

Step 4: Attach a Document

Action: Add documents by clicking ‘+ Document’ to open your library, then choose and attach the required document to your message.

Step 5: Compose Your Message

Action: Write a clear message in the message box, ensuring it contextualizes the attached document.

Step 6: Send Your Message

Action: Once your message and document are ready, send it securely through the platform.


By leveraging HUB Healthcare’s messaging and document sharing features, healthcare providers can move away from faxing, towards a more secure, efficient, and HIPAA-compliant communication method. This transition not only streamlines communication but also enhances the overall management of patient information and healthcare coordination.

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