How to Transform the Patient Experience: Best Practices Using the ACDC Model
In healthcare, the patient experience is paramount, yet it’s often overshadowed by operational efficiency and profitability. Traditionally, organizations are managed through distinct departments—Marketing, Operations, Finance, and others—each focused on their own slice of the business. However, to truly transform patient care, we must shift our perspective from how we manage ourselves to how we choreograph […]
How To: Transform Business with the ACDC Client Experience Model
Introduction: In the healthcare industry, success isn’t just about delivering excellent care—it’s also about creating a seamless and positive experience for clients and patients. The ACDC framework—(From Mike Michalowicz’s book) Attract, Convert, Deliver, Collect—provides a comprehensive strategy for healthcare practices, providers, and businesses to enhance client and patient satisfaction while streamlining their operations. By focusing […]
How To: 3 Steps to Improve ASC Revenue Cycle Processes
The recent expansion of Ambulatory Surgery Center (ASC)-covered procedures has created a landscape filled with opportunities and challenges. While the growing patient volume offers ASCs the chance to serve more patients and generate more revenue, it also comes with complexities in billing, audits, and compliance. In order to navigate these changes effectively, ASC administrators and […]
Tackling Reimbursement Delays in ASCs: How to Boost First Pass Acceptance Rates and Improve Financial Stability
Reimbursement delays are a persistent challenge for Ambulatory Surgery Centers (ASCs), straining both cash flow and long-term financial stability. These delays occur when claims are denied, rejected, or need manual intervention, creating bottlenecks in the revenue cycle and leaving ASCs vulnerable to cash flow problems. To overcome this, ASC leaders are increasingly shifting their focus […]
From White Elephant to Beacon of Progress: Transforming ASC Operations
In the labyrinth of healthcare administration, you’re often stuck between a rock and a hard place. The pressure to deliver exceptional patient care while managing operational inefficiencies is relentless. You’ve invested heavily in a software system that was supposed to be your knight in shining armor. Instead, it’s more like a white elephant, costly and […]
How To Address CMS’s New Proposal: Cardiovascular Disease Risk Assessment
The Centers for Medicare & Medicaid Services (CMS) has recently proposed significant updates to cardiovascular disease (CVD) risk assessment and management services. These changes, slated to take effect in 2025, aim to improve early detection and management of atherosclerotic cardiovascular disease (ASCVD). In this post, we will explore these updates and highlight how HUB Healthcare’s […]
5 ASC Profitability Killers: Tackling Challenges for a Better Future
In the ever-evolving landscape of healthcare, Ambulatory Surgery Centers (ASCs) face unique challenges that can significantly impact their profitability. As the industry grapples with rising practice costs and increased consolidation, independent ASCs must navigate several pitfalls to remain viable. During the 21st Annual Spine, Orthopedic & Pain Management-Driven ASC + The Future of Spine Conference, […]
How to Adapt To Uncertainty: Key Strategies for Healthcare Staffing
The healthcare industry faces unprecedented challenges, with staffing shortages, financial pressures, and technological advancements creating a dynamic environment. The Sunburst whitepaper, “The Evolution of Healthcare Staffing: Adapting to Uncertainty,” offers critical insights into how healthcare systems can navigate these complexities. This post explores the key takeaways and strategies to help healthcare organizations thrive amidst uncertainty. […]
ASCs: Who’s Doing More Surgeries in 2024?
The healthcare landscape is constantly evolving, and 2024 is shaping up to be a pivotal year for surgical procedures. With advances in medical technology, changing patient demographics, and evolving healthcare policies, the dynamics of who is performing more surgeries are shifting. This post will delve into the trends highlighted in the recent article from Becker’s […]
Understanding the Financial Dynamics Between Hospital Outpatient Departments and Ambulatory Surgery Centers
In today’s rapidly evolving healthcare landscape, understanding the financial dynamics between Hospital Outpatient Departments (HOPDs) and Ambulatory Surgery Centers (ASCs) is crucial for making informed decisions. Becker’s ASC Review highlights five key statistics illustrating these differences: Cost Efficiency: Procedures in HOPDs can cost 58% more than in ASCs. Medicare Payment Growth: HOPD payments increased by […]