How To: Transform Business with the ACDC Client Experience Model

Rep smiling with scrubs - Surgical team celebrating a successful procedure using HUB Healthcare, highlighting care coordination, healthcare communication, integrated healthcare, and patient management software.

Introduction: In the healthcare industry, success isn’t just about delivering excellent care—it’s also about creating a seamless and positive experience for clients and patients. The ACDC framework—(From Mike Michalowicz’s book) Attract, Convert, Deliver, Collect—provides a comprehensive strategy for healthcare practices, providers, and businesses to enhance client and patient satisfaction while streamlining their operations. By focusing […]

How To: 3 Steps to Improve ASC Revenue Cycle Processes

Nurse smiling while holding a tablet, highlighting the use of technology in patient care and healthcare communication.

The recent expansion of Ambulatory Surgery Center (ASC)-covered procedures has created a landscape filled with opportunities and challenges. While the growing patient volume offers ASCs the chance to serve more patients and generate more revenue, it also comes with complexities in billing, audits, and compliance. In order to navigate these changes effectively, ASC administrators and […]

Tackling Reimbursement Delays in ASCs: How to Boost First Pass Acceptance Rates and Improve Financial Stability

Portrait of a nurse holding a tablet and a Black woman in a hospital working on telehealth research or an online consultation, highlighting healthcare communication, integrated healthcare, patient management software, and care coordination platform.

Reimbursement delays are a persistent challenge for Ambulatory Surgery Centers (ASCs), straining both cash flow and long-term financial stability. These delays occur when claims are denied, rejected, or need manual intervention, creating bottlenecks in the revenue cycle and leaving ASCs vulnerable to cash flow problems. To overcome this, ASC leaders are increasingly shifting their focus […]

How To: Streamlining the Referral Process with HUB Healthcare

A healthcare professional using an iPad to navigate HUB Healthcare's platform, showcasing features such as Clinical Pathways and Care Coordination, EHR Integration, and Data Analytics

Efficient referral management is a critical component in delivering timely and high-quality healthcare. However, many healthcare facilities face challenges like inconsistent intake methods, manual data entry errors, and scheduling bottlenecks. HUB Healthcare’s innovative platform offers a powerful solution to address these inefficiencies, transforming how facilities manage patient referrals, optimize workflows, and ensure smooth transitions of […]

Durable Medical Equipment: A Streamlined Approach to Better Patient Care

Healthcare professional using a tablet to scan a UDI barcode on a medical device, demonstrating the use of technology in medical inventory management and compliance.

Durable medical equipment (DME) plays a crucial role in enhancing patients’ lives by enabling them to manage daily activities independently, particularly in the comfort of their homes. However, the process of obtaining DME—such as wheelchairs, hospital beds, and oxygen devices—can often be a challenging and time-consuming task for healthcare providers and staff. From navigating insurance […]